Terms and Conditions
Effective from: 27.03.2025 / Last updated: 27.03.2025
Version: 1.0
1. General Provisions
Lukki Casino (“the Casino”, “we”, “our”, “us”) operates under the domain www.play-lukki.com and complies with applicable laws and regulations relevant to online gaming. Players using our services must ensure they are legally permitted to do so in their jurisdiction.
By accessing and using the Casino website, you confirm that you are acting within the law applicable in your place of residence and accept full responsibility for your actions.
2. Modifications to Terms
We reserve the right to modify these Terms and Conditions at any time. While we aim to notify users about significant changes via email, we recommend regularly reviewing this document. Continued use of the website after updates indicates acceptance of the modified terms.
3. Eligibility
Only adults aged 18 or over or above the legal age in their jurisdiction may register and play at Lukki Casino. We reserve the right to request proof of age and to suspend accounts failing to meet age verification requirements.
It is your responsibility to ensure you are not breaching local laws by using our services. We strictly prohibit the use of VPNs to bypass geographic restrictions.
Players from the following jurisdictions are prohibited from real money play: United States, United Kingdom, China, North Korea, Russia, Iran, Sudan, Syria, Cuba, Belarus, Central African Republic, Libya.
4. Game Access Restrictions
Availability of games is subject to jurisdictional restrictions based on game providers’ licensing terms. Bypassing these restrictions via VPN is strictly prohibited and may lead to confiscation of winnings.
NetEnt games are restricted in various jurisdictions as outlined in the original conditions above, including country-specific restrictions on branded titles. NYX games are not accessible to players from Canada.
5. Supported Currencies
We support multiple currencies: EUR, USD, CAD, AUD, NZD, NOK, BTC, BCH, DOGE, LTC, ETH, and USDT. Currency availability may vary by payment method.
6. Fees and Taxation
Players are solely responsible for declaring and paying taxes or fees on winnings as required by local laws.
7. Game Rules
By playing any game, you confirm your understanding of its rules and mechanics. Information on theoretical RTPs is available per game and should be reviewed by players independently.
8. Liability Disclaimer
Gambling involves financial risk. Lukki Casino is not liable for losses, interrupted play, or errors caused by player devices, internet issues, or software glitches.
Any mistakenly credited funds or winnings must be returned. If not, they will be treated as a debt to the Casino. Players must report errors immediately and refrain from exploiting them.
We do not guarantee error-free access to the website or software and are not liable for damages arising from its use. You agree to indemnify the Casino for any claims arising from your actions on the site.
9. Player Accounts
Each individual is allowed one player account. Duplicate accounts may be closed, and associated winnings or bonuses voided.
Accounts must be kept up to date. We may contact users for verification via phone as part of our KYC process. Failure to respond or complete KYC may result in account suspension.
The account must be used solely by the registered player and for personal entertainment only.
10. Anti-Fraud Policy
Fraudulent activity, collusion, multiple accounts, use of third-party payment methods, or manipulation of gameplay are strictly prohibited. Any such activity may lead to account termination and confiscation of funds.
We reserve the right to report fraudulent behavior to authorities. Chargebacks will lead to account closure and recovery of associated losses. Suspicious activity during gameplay or bonus abuse may also result in loss of funds.
Players must wager deposits at least three times before requesting a withdrawal. This policy applies to all deposit types.
11. Depositing Funds
Deposits must be made from payment sources registered in the player’s name. Using third-party methods is forbidden. Violations may result in confiscation of winnings.
The minimum deposit is 20 AUD (or equivalent). Maximum limits vary by method. Cryptocurrency deposits via CoinsPaid may not support deposit limits.
12. Withdrawals
Minimum withdrawal: 20 AUD. Maximums depend on chosen method. Withdrawals may be split into installments if above method limits.
Verification is required before processing. Delays or rejections may result from incomplete or incorrect information. Supported card payouts require non-corporate cards from supported countries.
The Casino operates in AUD. Currency conversions may apply. Bank transfer withdrawals are generally processed within 3 banking days.
Withdrawal limits: 7,500 AUD per week, 15,000 AUD per month. Higher limits may apply to VIP users. Progressive jackpot wins are paid in full.
13. Refund Policy
Refunds must be requested within 24 hours of transaction or within 30 days for unauthorized account access.
Refunds may be processed only up to the deposited amount. Excess amounts will be paid via other available methods. Bonus funds are excluded from refunds.
Verification documents are required for all refund requests. All costs related to refunds are borne by the player.
14. Dormant Accounts
Accounts inactive for 12 months are considered dormant. A 25 AUD monthly fee may be applied until the balance is depleted or the account is reactivated.
15. Expiry of Claims
Any legal claim must be submitted within one year from the date of the cause.
16. Complaints Procedure
Complaints can be submitted via customer support. Only the account holder can initiate a complaint. Disputes are escalated internally when necessary.
If a dispute arises, server logs are the final authority. If results differ between player interface and server logs, the latter shall prevail.
17. Non-Transferability
Rights and claims related to the use of the Casino or account funds are non-transferable. This includes any form of sale, gifting, or third-party management.
